Nuriootpa High School

BYOD Device Support

Back to BYOD Information

What support for BYOD devices does NHS supply?

NHS IT Support can only provide minimal troubleshooting assistance to students who are having problems connecting to the Schools Wireless Network.

The School does not provide any Mechanical Repairs to Student owned devices and can only supply minimal troubleshooting assistance.

It is not the responsibility of your teacher/s or other staff to troubleshoot individual devices during the school day. They will refer you to the Guidelines for connection (accessible via the NHS BYOD Portal or from the school's IT Office).

I purchased a device from the School Recommended Device (SRD) Portal, what do I do for support?

Devices purchased through the School Recommended Device (SRD) Portal come with a 3 year on-site warranty. NHS IT Support can help with advice and support with SRD devices if you are unsure on what the problem is. If required, NHS IT Support will log a warranty/repair job with LWT (an Acer and Lenovo Warranty repairer) on your behalf.

If you'd prefer to log the job with LWT yourself, then you can use the link to the LWT service job form below.

Once a repair job has been submitted, please leave your device and associated charger with the NHS IT Support team for LWT to come and investigate/repair.